Job Support Services

Goal:

Job support's goal is to field, train and control as many people with a significant intellectual disability as possible into quality jobs in the everyday workforce that meet both their employment needs and the demand of the employer.

Job support bring continuous performance Job support was settled in 1986.  Today we guide over 600 people with mental disability in jobs throughout the metropolitan area and the NCR regions.

Job support delivers its goal through two programs: 

1.    Job support's Open Employment service places people with an intellectual disability into paid jobs in the regular workforce. Job support is a Disability Employment Services - Employment Support Service support by the agency of Education, Employment and building Relations. Job support's How the Open Employment Program Works page explains the curriculum and its creation.

2.    Job support's Transition duty, which was previously called people Work Options. Job support Transition award school leavers with mental disability extra help before they try paid employment, by afford them with successful work participation and by consign issues that are preventing their acceptance by open employment assistance. In Delhi-NCR, Job support Transition is a Transition to Work (TTW) service funded by Family and Community duty- Aging, in an ability and Home Care. In Noida, Job support Transition is a Transition to Employment (TTE) service supported by the Department of Human employment. The Job support Transition side express the program and its achievements. 

Technical Support Representative – Job Description

Technical Support Representative (Internet Connectivity)

Technical Support Representatives will give technical and network problem decision to end-users (customers) by operating a question conclusion while guiding users through step-by-step solutions. Solutions include, however are not limited to, determine username and password problems, uninstalling/reinstalling essential software applications, confirming proper hardware and software set up, power cycling equipment, subsidiary with navigating around application menus and troubleshooting email issues. Support will be kept by clearly connect technical solutions in a user-friendly, professional manner. Representatives will meet related work as required.

Duties and Tasks/Essential Functions:

Distribute service and support to end-users using and performing automated call distribution phone software, via remote network or over the Internet;

Interact with customers to provide and procedure information in feedback to inquiries, concerns, and requests about products and services;

Gather customer's advice and determine the issue by evaluating and analyzing the symptoms;

Probe required information using available resources;

Succeed standard processes and procedures;

Change problems to appropriate resource;

Accurately action and record call transactions using a computer and designated tracking software;

Offer alternative result where appropriate with the objective of retaining customers' and clients' business;

Organize ideas and convey verbal messages appropriate to listeners and situations;

Follow up and make scheduled call backs to customers site mandatory;

Halt current with system information, changes and updates

Skill and Knowledge Qualifications:

Ability to speak and write clearly and accurately;

Determine proficiency in typing and grammar;

Knowledge of relevant software computer applications and devices;

Knowledge of customer service principles and practices;

An active listening technique;

Consent to collaborate with others and work to the greater good;

Multi-tasking potential;

Competencies:

Exemplary Attendance and Preparation

Manage effectiveness when experiencing major changes in personal work an assignment or work environment; suit effectively to work within new work structures, processes, requirements, or cultures.

Focuses and convoy self and team members in perform work objectives.

Collaborate with others in a way that provides them confidence in one's plan and those of the organization.

Makes customers and their essential an elementary focus of one's actions; developing and sustaining dynamic customer relationships.

Deals effectively with others in unfriendly situations, using right interpersonal styles and methods to turn down tension or conflict.

Establishes proper courses of activity to ensure that work product is completed efficiently and on time/within right time limits.

Maintains constant performance under critical situation or opposition (such as time pressure or job ambiguity); manipulation beat in a manner that is acceptable to remains and to the organization.